FAQ

  • Admeet, your GDPR companion

    • What are the main functionalities offered by Admeet?

      Admeet offers B2B solutions to facilitate GDPR and ePrivacy compliance across websites, with a focus on transparency obligations.

      The Admeet software allows you to easily create and manage:
      - Privacy policies
      - Cookie policies
      - Cookie banners
      - Consent management scripts to collect valid consent from your website users
      - Database to prove consent of your website users
      - Analytics on how your website users interact with the cookie banner
      - Policies and cookie banners in the languages of your choice
      - Updates and archiving of your policies


      Our solutions are highly customisable and can be very easily integrated into your website.

      Our web policies have been designed with icons and layers to facilitate understanding and quick access to information for users of your website.

      Our lawyer-grade solutions are highly qualitative and have been designed and developed by certified privacy experts (CIPP/E) and privacy lawyers. We also make sure to take into account the specificities of national laws for each country.

    • How can I start using Admeet?

      Once your account is created, you will receive an activation email where you will be asked to create your login details and enter your billing information. You can then start using Admeet.

      Each account has its own subdomain, usually composed by the name of your organisation followed by "admeet.eu".

    • How can I get in touch with Admeet?

      First check here if you find the answer you are looking for.

      Alternatively, send us an email to the following address: support@admeet.eu and we will do our best to assist you.

      If you need technical guidance you can find all the documentation on how to integrate your policies on your account.

      If you need further assistance, you can contact your Customer Success Manager for an estimate.

    • What industries are covered by Admeet?

      Admeet covers most commercial data processing purposes and has been designed for businesses with commercial activities online and/or offline.

    • What languages and countries legislations are covered by Admeet?

      Currently Admeet is available in Belgium and France.

      The software is available in 2 languages (French and English), however the policies and the cookie banner can be published in 3 languages (French, English, Dutch).

      We are planning to launch the Admeet software in other countries, if you are interested to know more, please contact us: contact@admeet.eu

    • Is Admeet easy to use even if I am not an expert?

      Admeet has been designed with a highly user-friendly interface.

      Admeet is very easy to use even by non-experts. We make sure to include legal explanations whenever this might be necessary to guide our customers.

      Our smart algorithm dynamically adapts to your answers and the software displays clauses based on your specific data processing activities.

    • How and where is the Admeet software hosted?

      We provide you with a cloud-based hosting service provided by a third-party subcontractor, namely Amazon Web Services whose servers are located in the European Union (Ireland and France).

  • Creation of GDPR legal notices and cookie banners

    • Are my policies and cookie banners mobile responsive?

      Yes, policies and cookie banners have been designed to be read on all devices (PC, tablet and mobile) and to adapt to the languages of the user's terminal.

    • Can my policies and cookie banner be customised with my brand colour(s)?

      You can customise the layout of your policies and cookie banner with your brand colours and identity.

      You can also choose the positioning of the cookie banner on your website.

    • In what formats are policies available?

      Our policies are available in web format, presented with layers for clarity.

      Policies are also available in PDF format, but for archiving and versioning purposes.

    • Can I easily update my policies and my cookie banner?

      You can easily update your policies and cookie banner as many times as you like. With the "update and archive" feature, the software archives all versions of your policies on the platform.

      The software will display on your website the latest version of the policies and cookie banner that you have updated on the platform.

    • Can I do a preview of my policy and cookie banner before publishing? Can I make changes after the preview?

      Once you have filled the required information for your policy and cookie banner, you can do a preview. If you are happy with the result, you can publish the policy and the cookie banner.

      You can come back at any time and change any information you want even once you have previewed your policies and cookie banner.

      If your policies and your cookie banner have been already published, you can create a new version of them and update the information.

    • How many policies and cookie banners can I create with Admeet?

      You can buy as many licenses as you like and create as many cookie and privacy policies, and cookie banners as you want, there is no limitation. However each privacy or cookie policy license is linked to one domain name.

      Admeet allows you to manage the policies of your website in one single place which allows you a gain of time and productivity.

  • Cookie consent management

    • Does the Admeet cookie consent banner handle valid user consent?

      Yes, the Admeet cookie consent banner manages the user's consent.

      This cookie consent is stored locally on the user's terminal for a maximum period of six months. It is also stored, anonymously, in a database accessible to you at any time via the Admeet software.

      The user can decide which categories he/she will or will not consent to by checking or unchecking the boxes of the relevant cookie categories.

      The user can change her/his consent at any time via the cookie banner.

      You can also customise your opt-in and opt-out settings by cookie category in your cookie consent banner.

    • Is the Admeet consent management cookie a "necessary" cookie?

      Yes, the consent cookie retaining users preferences is on the list of exemptions published by the French Data Protection Authority (CNIL).

      It does not require user prior consent before installation on her/his device. The cookie will be automatically included in your Admeet cookie policy.

    • How does the software handle the collection of my users’ consent?

      The consent mechanism allows you to access your users’ consent history at any time and to provide proof of consent.

      The consent is linked to a unique code, stored locally on the user's terminal as well as in the database to which you have access. This code is randomly generated for every user and is not linked to any personal data.

      This process does not require the collection of any personal data on our side and the user is therefore not directly identifiable via the Admeet software.

    • Does the software allow me to prove my users’ consent?

      The consent is linked to a unique code, stored locally on the user's terminal as well as in the database to which you have access. By communicating this code to you, the user can identify herself/ himself and you can prove consent on the basis of this data.

    • What data is stored in the content database?

      Data stored in the consent database are: the unique ID, date and time of consent, domain name, categories of cookie and the button used to confirm consent.

      This data is linked to a single website and is collected anonymously. It allows the Admeet client to understand behaviour on its cookie banner and to generate aggregate data reports.

  • Integration, getting started, additional support

    • How can I technically integrate Admeet policies and cookie banner on my website?

      Once you have filled all the required information and validated your policies, the software will create a specific script that you will need to integrate on your website. Our policies make use of an iFrame and are easy to integrate.

      The cookie banner requires slightly more integration work, therefor we recommend that you ask your web team to take care of this.

      In case you need technical assistance in integrating your policies and cookie banner across your website, you can contact your Customer Success Manager for an estimate.

    • Will I need the assistance of my web team to update a policy?

      You don’t need assistance of your web team to update your privacy and cookie policies.

      When you decide to update your policies you can create a new version, make the changes and publish them.

      The software will display the latest version of the policies you have update on the platform.

    • Will I need the assistance of my web team to update my cookie banner?

      You don’t need assistance of your web team to update your cookie banner.

      When you have integrated the scripts into your website the cookie banner will automatically be updated.

      The software will display on your website the latest version of the cookie banner that you have updated on the platform.

    • Does Admeet offer legal and/or technical support?

      Admeet is very easy to use even by non-experts. We make sure to include legal explanations whenever this might be necessary to guide our customers.

      We also explain in detail the technical integration steps to guide our clients. These instructions can be easily communicated to your web agency or technical web developer.

      However, if you feel more comfortable having legal and/or technical support from our experts, you can contact your Customer Success Manager for an estimate.

  • Steps to make your website GDPR compliant

    • Why should I be able to prove consent?

      The GDPR states that where a processing is based on consent, you need to be able to demonstrate that the data subject has consented to the processing of her/his personal data. This is also the case for the use of non-essentials cookies and other tracking technologies.

      In their most recent guidelines about cookies, the French Data Protection Authority (CNIL) has specifically confirmed the need to be able to prove consent related to the use of non-essential cookies and other tracking technologies.

    • Why and when do I need a privacy policy?

      Whenever you plan to collect personal data, and regardless of the medium used, you must provide a set of mandatory information to the individuals concerned before the collection of their data.

      Data subjects can be your customers, prospects, users of the website, suppliers, etc.

      The policies created by Admeet allow you to display your privacy policy in a clear way and with an intelligible language.

    • Why and when do I need a cookie policy and a cookie banner?

      Every company that uses cookies on its website needs a cookie policy and a cookie banner.

      You have the legal obligation to inform individuals that you intend to place cookies on their device and provide information on the cookies you intend to use.

      Cookies that require prior consent of individuals can not be placed before individuals have provided their consent. Once non-essential cookies are installed on the user device, you must be able to prove users’ consent at any time.

      Your cookie policy is always part of your privacy policy.

      Admeet allows you to easily link your cookie policy to your privacy policy.

    • Why should I care about having transparent and easy-to-understand policies?

      Having transparent and easy-to-understand policies for your targeted audience is a legal GDPR requirement.

    • When do l need to update a privacy or cookie policy?

      You need to update your policies regularly.

      A privacy policy can be updated when you collect new additional data, for different data processing purposes or if any other legal required information in your privacy policy changes (eg following a change of official guideline or case law).

      A cookie policy needs to display all the cookies that you have on your website. If a new cookie is added, your cookie policy needs to be updated.

      Make sure you scan your website regularly in order to update your cookie policy.

    • What if I don't comply? What legal risks or commercial disadvantages would I face?

      Having compliant policies and a cookie banner is a legal obligation under the GDPR. At the moment evaluation of articles 12, 13 and 14 can result in a fine of 4% of your annual turnover.

      Furthermore a qualitative privacy notice allows to build trust with your customer and is a commercial advantage.