Terms and conditions

Hello and welcome to the Terms and Conditions of the Admeet Software (hereinafter the “Conditions“).

These Terms apply between, on the one hand, Adrestia Invest SRL, registered with Banque Carrefour des Entreprises under number BE 0663.666.971 and having its registered office at Avenue Louise, 523, 1050 Brussels (“Adrestia“, “We“, “Us“, “Our“) and, on the other hand, any natural or legal person (“the Customer“, “You“, “Your“) wishing to use and purchase certain of the Services.

These Conditions are translated into other languages. In the event of any discrepancy or doubt following translation, the official French version shall prevail. Adrestia accepts no responsibility for any errors, omissions or ambiguities in the translations.
You may contact our customer service department through the intermediary indicated in Article 25 or by e-mail at the following address: support@admeet.eu.

2.1.

Capitalized terms not otherwise defined in these Terms and Conditions shall have the meanings set out below (non-capitalized terms and expressions shall be deemed to have their ordinary meanings):

• “Subscription”: means the subscription or subscriptions purchased by or on behalf of the Customer which consists of one or more Licences together with all other Services;
• “Quotation”: means Adrestia’s online order page(s), Services screens or any other document or ordering process approved by Adrestia, describing the Services You are ordering from Us and, where applicable, their permitted scope of use. Where applicable, the Quotation will identify: (i) the Services, (ii) the number of authorised Users, the Subscription, the domain(s) associated with your use of the Services, or other usage parameters and (iii) the amount to be charged to You, the billing and renewal terms, the applicable currency, and the method of payment;
• “Customer(s)”: means any natural person or legal entity acting for business purposes, who uses a Service offered by Adrestia. The Client may be either a direct client, a vendor or a partner;
• “Conditions”: means these Terms and Conditions, as amended from time to time;
• “Contract”: means the contract entered into between the Client and Adrestia as described in Article 3;
• “Cookies”: refers to the operations of reading and/or writing information in the electronic communications terminal of the user of an Internet site, and in particular the use of connection cookies;
• “Admeet Customer Space”: refers to the environment accessible via the Internet to the Customer via an admeet.eu domain name dedicated to the Customer, enabling access to the Services and giving access, where applicable, to additional Licences;
• “Licence(s)”: means the licence to Access and Use the Admeet Software for the Customer or Authorised Users, linked to a specific domain name;
• “Admeet Software”: means the online software of the “software as a service” type provided by Adrestia as part of the Services;
• “Party” or “Parties”: means collectively or individually, Us and/or You;
• “GDPR”: means the General Data Protection Regulation (EU) 2016/679 and any equivalent or corresponding national laws or regulations of the Member States of the European Union specifying the GDPR;
• “Services”: means the Admeet Software and other services provided by Adrestia to the Customer under these Conditions via the Website or any other website notified to the Customer by Adrestia from time to time ;
• “Trial Services”: means time-limited access to the Services, including Admeet Software Licences;
• “Website”: means our Website, which can be accessed at https://admeet.eu;
• “Authorised Users”: means any natural person or legal entity authorised by the Customer to access the Services;
• “Your Content”: refers to all texts, information and data (including personal data as defined in the GDPR) encoded and/or translated manually by the Customer;
• “Your Selection”: refers to the selection of responses made by the Customer in the pre-coded spaces and the integration of the scripts into the Customer’s website code;
• “Your Website”: refers to the Customer’s Website or the web pages that make it accessible via a domain name belonging to the Customer;

2.2.

A reference to a statute or statutory provision is a reference to the statute as amended, extended or re-enacted from time to time.

2.3.

Any expression following the words “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the meaning of any words, descriptions, definitions, phrases or terms preceding such words.

These Terms govern any contract between You and Us. Please read them carefully before accepting the Quotation (by ticking and/or signing the Quotation) or using Our Services.

The Customer expressly waives the application of its own terms and conditions.

The contractual documents that govern the relationship between the Parties are: the Terms; the Quotation; the invoices issued by Adrestia; the online order, validated by an authorised person of the Client, including the items ordered, the quantities, the prices, and the SEPA mandate where applicable; our Privacy Policy; and/or any special conditions freely determined by the Client and Adrestia (such special conditions must necessarily be in writing and expressly accepted by Adrestia).

4.1 Availability of the Conditions

These Conditions are communicated to the Client prior to the conclusion of the Contract or the purchase of Our Services. They are also sent to the Client with the Quotation in the case of a purchase through an Adrestia representative. The Client must accept these Conditions before continuing with the payment process.
The Conditions may also be viewed on Our Website and the Client may print the Conditions by clicking on the “Terms and Conditions” hypertext link at the bottom of any page of Our Website. Our Terms and Conditions can also be sent on request by e-mail to support@admeet.eu.

4.2 Enforceability of the Conditions

These Conditions apply to all contractual relations between Adrestia and its Clients. They are communicated online via a hypertext link and/or are sent automatically by e-mail with our Quotations. They are also appended to any other Contract concluded with the Client, where applicable. Consequently, the signing and/or acceptance by the Customer of the Quotation necessarily implies the full and entire acceptance of these Conditions by the Customer.

We are not responsible for the receipt of e-mails in your inbox.

The Conditions come into force on the date of acceptance of the Quotation by the Customer, or from the date of use of the Services, whichever is the earlier.

We may occasionally make changes to the Terms for a variety of valid reasons, such as improving the functionality of the Admeet Software, making reasonable technical adjustments to the Admeet Software, and/or for legal or regulatory reasons.
In the event of a material modification to these Terms, We will inform You by means of appropriate notices, for example by sending You an e-mail or by publishing a visible notice on Our Internet Site. We recommend that You read these notices carefully. If You do not wish to continue to use the Services under the new version of these Terms, You may terminate Your account in accordance with Section 18 and/or by contacting Us (see Section 25).

6.1 In general

The Customer may choose a Subscription for the Services (see Article 7 below), either via the Admeet Website or Software, or via an Adrestia representative if the Customer wishes to request a personalised Quotation.

During the term of the Subscription, Adrestia provides the Services and makes the Licence, which is personal, limited, non-exclusive and revocable, available to the Customer (and Authorised Users) in accordance with the Terms and Conditions, solely for the Customer’s internal business operations.

The Licence is granted for a specific domain name, it being understood that several specific domain names may be added to the Admeet Client Area for the use of the Services in return for the purchase of a new Subscription giving access to one or more additional Licences.

6.2 Support and assistance 

Adrestia may, upon request, provide additional temporary resources in certain areas of the business (e.g. legal or technical) at a price agreed by the Parties, at an hourly rate, which varies according to the qualifications of the personnel in accordance with the Quotation and payable in advance.

Support and Assistance Services are only available through an Adrestia representative and cannot be ordered via the Website and/or the Admeet Software.

If you require support, please email us at support@admeet.eu.

6.3 Excluded Services 

For the avoidance of doubt, unless otherwise stated, Our Services do not include:

• Any services, tasks or activities other than those expressly described in the Quotation or purchased via Our Website and/or the Admeet Software;
• Adaptation of Your Content to Your specific circumstances and/or Your Content manually encoded by You in the Admeet Software. These specific circumstances must be translated by You, under Your own responsibility;
• Any maintenance or assistance, of any nature whatsoever, resulting from: misuse of the Services; use other than that defined in the Quotation; force majeure (see Article 17).

With the exception of the Services, the Customer acknowledges that nothing in these Conditions shall have the effect of or be construed as creating any obligation on Us to develop custom modules or to adapt our Services to the specific needs of the Customer (and Authorised Users) not covered by the Services.

7.1 General description of Subscriptions

Adrestia offers different Subscription packages for access to the Services. The Client must choose between the different Subscription packages offered by Adrestia. The standard Subscriptions are those available on the Website and/or the Admeet Software.

Customised Subscriptions may also be offered by Adrestia to Clients as part of a Customised Quotation. In this case, the Customer must make a request directly to Adrestia.

Subscriptions purchased via the Internet Site or via the Admeet Software are only valid for purchase as long as they are available on the Internet Site and/or the Admeet Software. The information on Subscriptions, of any kind whatsoever, provided by Adrestia, is that appearing in its commercial documents such as Quotations and/or visible on the Internet Site and/or the Admeet Software at the date of subscription.

Adrestia reserves the right to modify the Subscriptions offered, without prejudice to orders placed by Clients.

Services may be subject to change: Adrestia reserves the right to modify the specifications, characteristics and content of the Subscriptions for any reason whatsoever, or to withdraw any of the Services from its Subscriptions. These modifications and/or withdrawals may take place at any time without prior notice, including after the Client has subscribed to a Subscription if the modifications result from the application of any standard, law or regulation and/or in the event of a problem, particularly a technical problem, in relation to the Services. Where applicable, the Client will be informed by Adrestia and the Subscription may be terminated by the Client. Finally, Adrestia reserves the right to make improvements and to correct any errors or omissions relating to the content of the Subscriptions.

7.2. Subscribing to a Subscription

7.2.1 Subscription via the Admeet Website and/or Software

The Customer must first select the Subscription to which they wish to subscribe. They must then choose the billing frequency. They will then be asked to provide the information required to complete the Subscription. The Subscription details are then displayed. Before confirming the order and making payment, the Customer must also accept these Terms and Conditions and confirm that they have read Adrestia’s Privacy Policy.

All Subscriptions purchased via the Admeet Website and/or Software are taken out on an annual basis.

7.2.2 Subscription via an Adrestia representative

In certain cases, the Client may request a personalised Quotation through an Adrestia representative. The Customer must first send Adrestia all the information required to draw up the Quotation. The Client must accept the Quotation and pay the invoice before having access to the Services purchased.

All Subscriptions purchased via an Adrestia representative are always taken out on an annual basis.

7.3 Access to a Subscription

To gain access to a Subscription, the Customer must have paid the amount indicated in accordance with the payment methods available and described in Article 8.

7.4 Restriction of a Subscription

The Customer undertakes to:

• Comply with the standard use of the Admeet Software (see Article 10.1);
• Not to exceed the number of Users authorised by the Subscription;
• Maintain a secure and confidential password for use of the Services;
• If applicable, ensure that the right of authorised Users to use the Licences and/or Subscriptions is non-exclusive, payable, non-sublicensable, non-transferable, revocable and limited in time;
• Not be a competitor of Adrestia and/or not take out a Subscription with the aim of competing with Adrestia, fraudulently and/or in a way that is detrimental to Adrestia’s interests;
• Be the authorised holder of any credit/debit card used to pay for the Subscription and ensure that the card provides access to sufficient funds to cover the amount of the Subscription;
• Comply with all the other Terms and Conditions (including article 6.3).

Where applicable, the Customer must ensure that Authorised Users are aware of these Terms and Conditions before the first time they access, directly or indirectly, the Services.

7.5 Verification of Subscription use

Adrestia reserves the right to verify compliance by the Client and/or Authorised Users with the terms of the Admeet Software Licence and/or the Services.
The Client undertakes to keep sufficient records to demonstrate the Client’s compliance with the Terms (and the Licence), including the number of authorised Users.

7.6 Additional Licences

Any additional Licence requested by the Customer via the Website and/or the Admeet Software (via the “Buy additional annual licences” button or a similar button) or via an Adrestia representative, will be subject to an additional payment according to the rights granted.

7.7 Change of Subscription level

The Customer may change Subscription level during the term of the Licence (via the Internet Site, the Admeet Software, or via an Adrestia representative), either to a higher level Subscription (“Upgrade”), or to a lower level Subscription (“Downgrade”):

• For an Upgrade, the Customer may subscribe to a higher level of Subscription at any time. The new rates will apply from the effective date of the Upgrade.
• For a Downgrade, the Customer may subscribe to a lower level of Subscription by notifying Adrestia at least thirty (30) days before the anniversary date of the Subscription renewal. The new rates will be applied from the anniversary date of the Subscription renewal if these conditions are met. Otherwise, the new conditions will only be taken into account when the Subscription is renewed the following year.

7.8 Additional services to the Subscription via an Adrestia representative

When the Customer uses the intermediary of an Adrestia representative to request a personalised Quotation (see Article 8.3), he may subscribe to additional Services (functionalities) available for each Subscription which are not necessarily offered in our standard Subscription packages via the Website and/or the Admeet Software.

These features may be subscribed to by the Customer at any time and are added to the Subscription chosen by the Customer for the same duration as the Subscription once the invoice for the additional Services has been paid by the Customer. When the Subscription is renewed, the amount invoiced will automatically include the Additional Services added during the previous period.

8.1 General remarks for all Services

Prices. In consideration for the Services, the Client undertakes to pay Adrestia the price expressed in euros (unless otherwise stated). All prices are exclusive of VAT (where applicable). Irrespective of the frequency of invoicing, early termination of the Contract by the Client does not entitle the Client to a refund or to early termination of scheduled payments. The Parties agree that the price may be subject to an automatic annual increase, equal to the Belgian Consumer Price Index (CPI).

8.2 Online purchase of the Services via the Website or Admeet Software

8.2.1 Subscription payment methods

• Subscription. The Subscription is subject to fees payable by credit or debit card via the services available on the Admeet Website and/or Software and a secure third-party payment provider. The Subscription taken out via the Internet Site and/or the Admeet Software may be paid either for a period of twelve (12) months or monthly on the anniversary date of the initial payment.
• Subscription Upgrade. In accordance with Article 7.8, the Subscription Upgrade is subject to the same payment terms as the Subscription.
• Subscription Downgrade. The Customer is also free to stop using one or more Services via the settings in their account in the Admeet Software. In order to avoid tacit renewal of the Subscription, this notification must be given no later than thirty (30) days before the renewal date. In the event of late notification, Adrestia is entitled to invoice the Customer for the Subscription for the period specified in Article 18, even if the Customer decides not to use it. Downgrades may only be made from the annual anniversary date of the Subscription. Consequently, the Customer may not claim any reimbursement if they do not use these Services for the period initially agreed as part of the Subscription.

8.2.2. Billing

The Customer is invoiced either every month on the anniversary date of the Subscription in the case of monthly invoicing, or once a year on the anniversary date of the Subscription in the case of annual invoicing.

Invoices are drawn up in the Customer’s name and the invoice is sent by e-mail to the Customer at the e-mail address entered when the Customer account was created.

Any complaint relating to an invoice must be received by Adrestia within fifteen (15) days of its receipt, failing which it will be barred.

8.2.3.  Default of payment

Non-payment. In the event that a card transaction is rejected by the bank or payment is refused, Adrestia will contact the Client by e-mail to inform them that the payment has not been successful and to give them the opportunity to make the payment. If, fifteen (15) days after the date of the first refusal of payment, payment has still not been made, Adrestia reserves the right to suspend the Services linked to the Subscription in accordance with the provisions of Article 9 and it will be up to the Customer to contact Adrestia’s customer service to pay for the Subscription by another method of payment.

Late payment. If an invoice is not paid in full by the due date, without prejudice to its other rights and remedies (including the right to suspend one or more Services), Adrestia will apply, as of the due date, ipso jure and without prior notice, a late payment interest rate equivalent to the interest rate set by the law of 2 August 2002 relating to the fight against late payment in commercial transactions. In addition, the Client may be required to pay a fixed indemnity of 10% of the outstanding balance, with a minimum of EUR 125, for the recovery costs incurred, without prejudice to late payment interest calculated as stipulated above or unpaid debts. Adrestia reserves the right to demonstrate and assert a right to higher damages.

Where the price or payment dispute is resolved, the Customer shall pay the amount due to Adrestia (whether the amount originally invoiced or a reduced amount) within thirty (30) days from the date of settlement of such dispute.

The Client may not set off any amount due from Adrestia against any amount due to Adrestia hereunder. Adrestia will continue to perform its obligations, unless the Client has not paid an undisputed invoice within thirty (30) days of the date of the undisputed invoice, in which case Adrestia will have the right, after formal notice, to:

• suspend its Services in accordance with Article 9; or
• terminate the Contract in accordance with Article 18.

8.3 Purchase of the Service via an Adrestia representative

8.3.1 Subscription methods            

• Subscriptions. Subscriptions are based on an annual fee which varies according to the Services subscribed to by the Customer in the Quotation. This fee is invoiced in advance for a period of twelve (12) months, unless otherwise specified in the Quotation. We shall invoice the fee within ten (10) days of the date of signature of the Quotation and thirty (30) days prior to its renewal in accordance with Clause 18.
• Subscription Upgrade. In the event that additional Services are requested by the Customer during the term of the Subscription, the Parties agree that the price of the additional Services requested will be set out in a new Quotation. The additional Service(s) requested by the Customer will be activated after the Customer has signed/paid for the new Quotation. This/these additional Service(s) will be invoiced on a pro rata temporis basis taking into account the remaining period of the current Subscription during which the Customer may use the additional service(s). Additional services are invoiced annually in accordance with Clause 18.
• Subscription Downgrade. The Customer is also free to stop using one or more Service(s) by sending an e-mail to support@admeet.eu. This notification must be made no later than thirty (30) days before the renewal date. In the event of late notification, Adrestia is entitled to invoice the Customer(s) for the Service(s) concerned for the Period specified in Article 18, even if the Customer decides not to use them. Subtractions are only made from the annual anniversary date of the Subscription. Consequently, the Customer is not entitled to any reimbursement for any non-use of these Services for the period initially agreed as part of the current Subscription.

8.3.2. Subscription methods for Additional Services

Additional Services to the Subscription. In the event that additional Services are requested during the term of the Subscription, the Parties agree that the price of the additional Services requested will be set out in a Quotation. This/these additional Service(s) will be activated upon payment thereof. This/these additional Service(s) will be invoiced pro rata temporis, taking into account the remaining period of the current Subscription during which the Customer may begin to use the additional Service(s). The Additional Service(s) will form part of the current annual commitment in accordance with Clause 18.

8.3.3.  Default of payment

Billing. The Client will have access to the Services once payment has been made. The Client undertakes to pay each invoice within fifteen (15) days of its receipt, by transferring immediately available funds to a bank account designated in writing by Adrestia in the invoice.

Any claim relating to an invoice must be received by Adrestia within fifteen (15) days of its receipt, failing which the claim will be barred.

Late payment. If an invoice is not paid in full by the due date, without prejudice to its other rights and remedies (including the right to suspend one or more Services), Adrestia will apply, as from the due date, ipso jure and without prior notice, a late payment interest rate equivalent to the interest rate set by the law of 2 August 2002 concerning the fight against late payment in commercial transactions. In addition, the Client may be required to pay a fixed indemnity of 10% of the outstanding balance, with a minimum of EUR 125, for the recovery costs incurred, without prejudice to the rate of late payment interest calculated as stipulated above or to the unpaid receivables. Adrestia reserves the right to demonstrate and assert a right to higher damages.

Where the price or payment dispute is resolved, the Customer shall pay the amount due to Adrestia (whether the amount originally invoiced or a reduced amount) within thirty (30) days from the date of resolution of such dispute.

The Client shall not set off any amount due from Adrestia against any other amount due to Adrestia hereunder. Adrestia will continue to perform its obligations, unless the Client has not paid an undisputed invoice within thirty (30) days of the date of the undisputed invoice, in which case Adrestia will have the right, after formal notice by e-mail, to:

• suspend its Services in accordance with Article 9; or
• terminate the Contract in accordance with Article 18.

In the event of non-compliance by the Client with the Conditions, and after formal notice by e-mail has remained without effect for a period of fifteen (15) days, Adrestia may:

• automatically suspend all Services, and any rights of use and/or Licences granted to the Client, until full payment of all sums due, including interest for late payment, this suspension not entailing any change in the price set or the application of any penalty by the Client;
• suspend the Client’s right to use the Adrestia Services until the Client has paid the undisputed invoice in full;
• suspend the provision of the Services or any other obligation of Adrestia until the undisputed invoice has been paid in full by the Customer.

In addition, Adrestia may suspend the Services at any time if their use proves to be illegal, excessive and/or likely to jeopardise the overall quality of its Services.

10.1 Standard use of the Admeet Software

Access to the Admeet Software. The Admeet Software is designed to enable its content to be consulted via terminals (devices) compatible with Our Services.

The digital content of the Admeet Software is accessible via Our Website. The display quality of the Admeet Software may vary from one device to another (for example, mobile communication devices such as smartphones and tablets), and may be influenced by various factors, including your Internet browser, available bandwidth and/or the speed of your Internet connection.

For full compatibility with the Admeet Software, an updated version of your browser is recommended. However, it may happen that after updating these browsers, they become incompatible with the Admeet Software, in which case the Client will notify Adrestia of the difficulties encountered. Adrestia will use its best endeavours to make the Admeet Software compatible again with these browsers.

Maintenance. Adrestia will use its best endeavours to make the Services available 24 hours a day, 7 days a week, with the exception of regular updates and maintenance activities.

Restrictions on use. You agree not to use or permit the use of the Admeet Software, including uploading, posting, publishing or transmitting any component, including Your Content, for any purpose that could (a) threaten or harass any person or cause injury or damage to persons or property, (b) involve the publication of any false, defamatory, harassing or obscene content, (c) violate the rights of privacy or promote racism, hatred or violence, (d) infringe any intellectual property or other proprietary right, or (e) violate any applicable law, order or regulation.

The Admeet Software is licensed (not sold), and Adrestia retains all rights in the Admeet Software not expressly granted by Adrestia under these Terms. This licence does not grant You any rights and You are prohibited from:

• Archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, sell or use (except as expressly provided in these Terms) the content and information of (or obtained through) the Admeet Software, or in any other way that may infringe Adrestia’s intellectual property rights, the Admeet Software or any part thereof;
• Reverse engineering, decompiling, disassembling, modifying or creating derivative works based on the Admeet Software, or any part thereof, except as permitted by law;
• Bypass, delete, modify, deactivate, destroy or circumvent the content protections of the Admeet Software;
• Use robots, spiders, Internet data collection tools or other automated methods to access the Admeet Software;
• Selling, renting or sub-licensing any part of the Admeet Software to Customers who have not signed a partnership agreement with Adrestia;
• Insert any code or product, or manipulate the content of the Admeet Software in any way whatsoever;
• Circumvent any territorial restriction applying to the Admeet Software;
• Delete, modify or reproduce any copyright, trademark or other intellectual property notice contained in the Admeet Software or provided by Adrestia.

Reproduction of the documents generated is authorised only for the duration of the Contract. The documents may not be re-used by the Client after the end of the Contract, with the exception of Content belonging to the Client.

The Admeet Software is for professional use only and may not be used by minors under the age of 16 without prior authorisation.

We reserve the right to terminate or restrict your use of Our Services if You breach the Terms and in particular this Article 10 or if You make illegal or illegitimate use of the Admeet Software. Under these Terms, You do not acquire any right or License to use the Admeet Software beyond the scope and/or duration of the Services listed in your Order Form. Upon completion of the Services ordered, your right to access and use the Admeet Software will terminate.

10.2 Trial services

Adrestia may offer time-limited Trial Services. These Trial Services will be free or at a reduced price. Adrestia reserves the right to limit the Services for Licences created following a Trial Service.

The Trial Service will only be available to new Customers to enable them to familiarise themselves with the Admeet Software prior to purchase.

After the end date of the Trial Service, Customers may continue to connect to their Admeet Customer Area for a period of six (6) months. However, Customers will no longer have access to their Service(s) until they have purchased a subscription to the Admeet Software. If no subscription to the Admeet Software has been purchased after the aforementioned six (6) month period, their dedicated sub-domain admeet.eu will be deleted from our systems. Customers are only entitled to one Trial Service over a period of one (1) year and may not subscribe to several consecutive Trial Services over this period using fraudulent methods (e.g. using a different e-mail address but linked to the same person or organisation etc.).

It is also possible for a Customer to purchase a subscription to the Admeet Software before the end of the Trial Service, in which case the Trial Service will be automatically upgraded to the purchased subscription to the Admeet Software.

Adrestia reserves the right to:

• block an e-mail domain from creating new Trial Services, if that domain already has multiple Trial Services activated via different e-mail addresses;
• suspend the Trial Services, if these Trial Services are not created with the intention of testing the Admeet Services or if they are considered to be in breach of these Conditions (for example, if their use has proved to be illegal, excessive and/or likely to jeopardise the overall quality of the Services, etc.).

10.3 Restrictions on use in artificial intelligence

The Customer acknowledges and agrees that, as part of the use of the Admeet Software, it is strictly forbidden to undertake any process of training artificial intelligence software of a generative nature using the Licence (i.e. any software that is capable of generating text, code, images, sound or any other form of creative content).
Consequently, the Customer undertakes not to engage in, participate in, or permit any activity aimed at training, modifying, or adapting the Admeet Software, or any part thereof, to create generative artificial intelligence software, whether intended for internal or external use.
Failure by the Customer to comply with this clause constitutes a breach of these Terms and may result in termination of the Licence.

10.4 Sectors of activity and countries covered by the Admeet Software

The Admeet Software and Subscriptions are currently only available for purchase in European Union countries.
Licenses to use the Admeet Software Privacy Policy Generator do not cover all sectors of activity. It is the Customer’s responsibility to check before purchasing a Subscription that the sectors of activity covered by the Admeet Software correspond to their needs.
The list of business sectors covered by the Admeet Software is available on the Website in the “Solutions” section or by sending an e-mail to support@admeet.eu.
Adrestia shall not be obliged to adapt the Admeet Software to the Customer’s specific requirements or to add a sector of activity not covered by the Services.

Many of Our Services allow You to share Your Content. We do not claim any ownership rights in Your Content. Your Content remains Your Content and You are responsible for it.

You warrant that, with respect to Your Content, (1) You have the right to publish it and (2) it does not violate the provisions of the Agreement, applicable laws, intellectual property rights, personality rights or any other rights of others.

You are solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness and ownership of all Your Content, including adapting the standard text fields of the Admeet Software to your specific situation.

You are solely responsible for the correct implementation of the codes (for example, iFrame leading to published documents) and scripts that manage the consent and installation of Cookies on Your Website, in accordance with the applicable legal rules.
You shall defend, indemnify and hold Adrestia harmless from and against any and all claims arising out of Your breach of Your obligations under this Section. You agree that if anyone brings any legal action against Us in relation to Content that You post, to the extent permitted by applicable local law, You will indemnify and hold Adrestia harmless from all damages, losses and expenses of any kind (including reasonable attorneys’ fees) resulting from such legal action.

The Admeet Software presents a series of questions for You to answer. Depending on the nature of the questions, the answer choices offered are generic or can be personalised by You by manually entering an answer. New questions and certain answer choices may be proposed on the basis of data that You have previously encoded according to a logical rule integrated into the Admeet Software.

The logical rules integrated into the Admeet Software are not exhaustive. You remain responsible for the answers selected and the texts entered manually. You may go back at any time and modify the answers selected or encoded.
You are solely responsible for Your choices, Your answers (free text) and the selection of Your answers in the Admeet Software. You undertake to defend and indemnify Adrestia against any claim resulting from a breach of Your obligations under this Article 12.

You warrant that if anyone brings legal action against Us regarding Your Selection, to the extent permitted by applicable local law, You will indemnify and hold Adrestia harmless from all damages, losses, and expenses of any kind (including reasonable attorneys’ fees) resulting from such legal action.
You acknowledge that the answers selected in the Admeet Software and the answers You enter manually will be used in machine learning and deep learning models.

All copyrights, trademarks and other intellectual property rights (whether registered or not) as well as all other property rights or other rights relating to the Admeet Software, Our Website, the interfaces and the specific developments resulting therefrom for the purposes of Integration into the Client’s information system, are and shall remain in all circumstances the exclusive intellectual property of Adrestia.

The digital content of the Admeet Software, as well as all the elements reproduced on the interface (in particular the source code, texts, illustrations and logos) are protected by copyright in accordance with the Code of Economic Law and the applicable legislation on the subject. Adrestia is the owner of all such rights.

The Customer is not authorised to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, any element of Our Website, whether software, visual or sound, and in particular trademarks, domain names, images, videos, texts and more generally any information subject to intellectual property rights.
Adrestia reserves the right to exercise all necessary remedies in the event of infringement of its intellectual property rights, in particular copyright. The Client undertakes not to correct any anomaly whatsoever in the Admeet Software itself.

Guarantee and Exemption. In the event of a dispute, Adrestia benefits from the rights and remedies provided by the applicable statutory law, subject to the modifications provided for following this Article.

For the duration of the Services and subject to Your payment obligations, and unless otherwise stipulated in the General Terms and Conditions or in your Order Form, Adrestia grants You a limited, non-transferable, non-exclusive and revocable licence to use the Admeet Software. The Customer acknowledges that the Services may not meet all the Customer’s individual requirements and that Our only obligation is to provide the Services specified in the Order Form. With the exception of defects that make it impossible to use the Admeet Software, We provide the Services as is. We cannot guarantee that the Services will operate in an uninterrupted, regular, secure and error-free manner.

The GDPR is not implemented in the same way in all countries of the European Economic Area. We cannot guarantee that use of the Admeet Software will automatically result in compliance with all applicable local rules and regulations concerning, in particular, transparency obligations, the use of Cookies or the collection of consents to the use of Cookies. In case of doubt, We encourage You to consult a local legal advisor to ensure that You are in compliance with local laws when implementing the Services on your website.

Adrestia shall not be liable to the Customer for any loss resulting from (and to the extent caused by) the Customer’s failure to maintain complete and up-to-date back-up copies of the computer programs and data it uses in accordance with best computing practice.

Adrestia will indemnify the Customer against any claim that normal use of the Admeet Software infringes the intellectual property rights of a third party, provided that (i) such claim is found to be well founded by a binding judgment of a court of competent jurisdiction or is abandoned by the third party following a settlement agreed to and signed by all parties to the dispute and Us, (ii) Adrestia is notified in writing of such claim within five (5) business days of the Customer’s receipt of such claim, (iii) Adrestia has immediate control of such claim, (iv) the Customer does not prejudice the defence of such claim by Us, (v) and the Customer provides Adrestia with all reasonable assistance in connection with such claim (at Adrestia’s expense). Adrestia reserves the right to replace or modify any or all of the Services in order to avoid infringement. The foregoing constitutes the entire liability of Adrestia to the Customer in respect of any infringement of the intellectual property rights of any third party.

Disclaimer. Adrestia cannot be held responsible for Your Content, Your Selection or other third party elements, in particular links to third party sites that You provide.
Notwithstanding any other provision of these Terms, Adrestia shall not be liable to the Customer for loss of profits or contracts, loss of data, loss of customers or other special, indirect or consequential losses, whether arising from negligence, breach of contract or otherwise, except in cases of gross negligence or wilful misconduct.

Adrestia shall not be liable to the Customer for any deliberate act of damage, malice, sabotage or cyber-attack.
Nothing in the Contract shall have the effect of excluding or limiting Adrestia’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence, and gross negligence, if required by applicable law.
Without prejudice to the provisions of these Conditions and to the extent permitted by law, if Adrestia is held liable under these Conditions to the Client, the damages and interest due by virtue of such liability shall be limited, except in the case of gross negligence or wilful misconduct, to the amount of the costs actually paid by the Client, prior to the event giving rise to the claim, for the Services rendered during the current or renewed term of the Quotation.

Account in the Admeet Customer Area. You agree not to use any false, inaccurate, or misleading information when registering Your account on Our Website in the Admeet Client Area. You are responsible for all activities carried out through Your account. If You are creating an account on behalf of an entity, such as Your company or Your employer, You represent that You have the legal authority to enter into this Agreement on behalf of such entity.

Password. Your password protects your account and You are responsible for maintaining the confidentiality and security of your password. You are not authorised to transfer your user name and password to another user or another entity. In any event, in the event of the disclosure of the Client’s user name and password or any other security breach brought to the Client’s attention, the Client is obliged to inform Adrestia without delay so that Adrestia may take all necessary custom measures to remedy such breach. You are responsible for updating and maintaining the accuracy of your account information. We may terminate or suspend your account to protect You and Us from identity theft or other fraudulent activity.

The personal data that We collect will be processed in accordance with the GDPR and applicable national legislation. When processing personal data in relation to these Terms, Adrestia will be the data controller within the meaning of the GDPR. You will find further information on the processing of Your personal data, as well as on the exercise of Your rights (e.g. the right of access, rectification, erasure, objection, etc.) in Our Privacy Policy on Our Website.

You may exercise Your rights by writing to the following address For the attention of the Legal Department, Adrestia Invest SRL, Avenue Louise, 523 at 1050 Brussels, Belgium or by e-mail at: privacy@admeet.eu.
You are not authorised to give Us access to personal data relating to health or to sensitive personal data which imposes specific security obligations on the processing of such data.

Customers are invited to consult Our Privacy Policy available on Our Website on a regular basis in order to be aware of all the provisions relating to the collection and processing of their personal data.

The Parties shall not be liable in the event of non-performance or delay in performance resulting from war, hostilities, sabotage, natural disasters, general interruption of the electricity network, Internet connection or telecommunications problems not attributable to the other Party, restrictions imposed by the public authorities (without this list being exhaustive), or any other event beyond the control of the obliged Party.
In these circumstances, the Contract remains in force but the obligations in question are suspended for as long as the event of force majeure lasts or for one month, whichever is shorter, provided that:

• the circumstances of force majeure make performance of the Contract temporarily or permanently impossible and the suspension of performance is no greater in scope than that necessitated by the event of force majeure; and
• the affected Party immediately notifies the other Party in writing of the occurrence of the event and its expected duration, and continues to provide regular reports for the duration of the event and immediately notifies the other Party of the end of the event; and
• the affected Party uses all reasonable efforts to remedy its inability to perform its obligations and to mitigate the effects of the force majeure event.

Without prejudice to any other right or remedy available to it, if the force majeure event persists for more than thirty (30) working days, either Party may terminate the Contract with immediate effect, by registered letter.

Term. The Services provided under this Agreement are provided for an initial period of twelve (12) months, as set out in your Quotation, provided that they have not previously been suspended or terminated under these Conditions. This initial twelve (12) month period is independent of the payment frequency (e.g. monthly or annually).

Automatic renewal. Adrestia will notify you of the renewal of your Subscription at least thirty (30) days before the anniversary date of the renewal. The Contract will be automatically renewed for successive periods of twelve (12) months unless (i) You notify Adrestia in writing, no later than thirty (30) days before the anniversary date of your Subscription ; your intention not to renew the Services, or (ii) Adrestia notifies You in writing, no later than thirty (30) days before the anniversary date of your Subscription, of its intention not to renew the Services, or (iii) You notify Adrestia via the Admeet Software Account settings, no later than thirty (30) days before the anniversary date of your Subscription, of your intention not to renew the Services. At the end of the Subscription Term, You will no longer have the right to access or use the Services, including the Admeet Software.

Early termination at the Customer’s initiative. In the event that the Customer wishes to terminate the Contract, the amount already paid for the current period cannot be recovered, and such termination does not entitle the Customer to an early termination of the payments provided for.

Any termination by the Customer less than thirty (30) days prior to the expiry of the term will have no effect and the Contract will be automatically renewed. Consequently, the Customer will be obliged to pay all invoices for the renewed period, even if the Customer does not intend to continue using the Admeet Software.
The Client may also terminate the Agreement if it does not agree to one or more of the following circumstances and such termination occurs within thirty (30) days of being informed by Adrestia of: (i) a change in the offering of Services, which results in a significant disadvantage to the Client, (ii) a significant modification made to these Conditions by Adrestia or (iii) any price adjustment announced by Adrestia. In any event, this does not entitle the Client to claim any form of damages or compensation from Adrestia.

Termination for fault. In the event of non-performance by one of the Parties of its obligations under the Contract, which is not remedied within thirty (30) days of formal notice being sent by registered letter with acknowledgement of receipt and/or by e-mail notifying the breach in question, the other Party may terminate the Contract. This provision is without prejudice to the rights and remedies that the other Party may avail itself of under the Contract.

Adrestia reserves the right to suspend access to the Software if the Client does not comply with the Contract. The Client may then be temporarily unable to access its account information, data and any other resources linked to the Software. Unless otherwise agreed by the Parties, Adrestia will restore the Software to the Customer only after the Customer has complied with this Agreement. If such non-compliance persists, the Contract will be terminated ipso jure without the need to send a new formal notice and without the need for any judicial intervention.

In addition, either Party may terminate the Contract if either Party is forced to file for bankruptcy, liquidation, an arrangement or plan with creditors, a moratorium, provisional or interim supervision by the court or a person appointed by the court, or is subject to any similar proceedings under the laws of its jurisdiction of residence.

Early Termination by Adrestia. Adrestia reserves the right to terminate Admeet Software Subscriptions early by giving Customers thirty (30) days written notice; in the event that the Customer has subscribed to a Subscription via an annual invoice already paid by the Customer, Adrestia will reimburse the Customer on a pro rata basis for the time remaining between the Subscription termination date and the Subscription anniversary date. If Adrestia has provided the Customer with a free Subscription, the Customer will not be entitled to any refund on the date of termination of the Subscription.

Consequences of termination. Cancellation or termination of the Contract for any reason whatsoever does not entitle the Customer to a refund of any sums received by Adrestia, unless the Customer cancels the Contract in application of the aforementioned paragraph involving three specific circumstances.

The Client will cease to use the Admeet Software as soon as the termination takes effect and will no longer use any of Adrestia’s Confidential Information, nor any copies of any documentation or material relating to the Admeet Software in the Client’s possession or control, including any documents generated by the Admeet Software.

In the context of this Contract, each of the Parties may have access to information considered by the other Party to be confidential (hereinafter the “Confidential Information”). The Parties undertake to disclose only such information as is necessary for the performance of their obligations under this Agreement. Confidential Information is defined as all contractual information relating to the price and conditions of this Contract, Your Content residing in the environment of our Admeet Software and any information marked “Confidential” at the time of disclosure.

Each Party undertakes to keep confidential and not to disclose to third parties the Confidential Information of the other Party for a period of three (3) years following its communication to the Party receiving the Confidential Information. Each Party also undertakes to treat the other Party’s Confidential Information with the same degree of care as it uses to protect its own Confidential Information of comparable value, but in no event with less care than is reasonable.

These confidentiality obligations do not apply to information which (i) was publicly known at the time the Agreement was entered into or subsequently became publicly known without breach of the obligations under the Conditions; (ii) was independently developed by a Party without using the Confidential Information of the other Party; (iii) was communicated by a third party not subject to an obligation of confidentiality; or (iv) was required to be disclosed pursuant to a court order or other governmental process.

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, such determination shall not affect the remainder of these Terms, which shall continue in full force and effect and, to the extent permitted and possible, the invalid or unenforceable provision shall be deemed to be replaced by a valid and enforceable provision that most closely matches the intent of the invalid or unenforceable provision in question.

Any notice required under these Terms must be given to the other Party in writing.

Notice shall be given by registered letter or express courier service (or by e-mail confirmed by registered letter or express courier service) to Adrestia’s address set out in these Terms or such other address as We may designate by notice in accordance with this Article. Alternatively, where applicable, notice may be given via the appropriate buttons in the Admeet Software Account settings.

Any notification under these Terms will be deemed effective from the following dates:

• if sent by registered letter, on the date of delivery of such letter or on the date of a first attempt at delivery;
• if sent by express courier, on the date of delivery;
• if sent by e-mail, on the date of delivery of the e-mail.

In the event of a dispute, or in the event of bankruptcy proceedings, or any other similar legal proceedings, You must inform Adrestia without delay and in writing to the following address: For the attention of the Legal Department, Adrestia Invest SRL, Avenue Louise, 523 at 1050 Brussels, Belgium.
To request termination of the Services, You must send this request to Adrestia by e-mail to the following address: support@admeet.eu.

The Customer may not use Adrestia’s name(s), trademark(s) or trade name(s) (registered or unregistered) as a reference or for other promotional purposes, unless explicitly agreed otherwise.